At SuperBox, your privacy matters to us. This SuperBox Privacy Policy explains how we collect, use, and protect your information when you visit our website or use SuperBox devices and related services.

By accessing https://mysuperboxtv.com or using SuperBox products, you agree to the terms of this Privacy Policy. If you have questions regarding this Privacy Policy, please contact us.

Last updated: February 2026

What Personal Data We Collect and Why We Collect It

We collect limited information only when necessary to operate our website, provide customer support, and ensure SuperBox devices function properly.

Website Data

1/ Comments

When visitors leave comments on our site, we collect:

  • Information shown in the comments form

  • Visitor IP address

  • Browser user agent string

This helps us detect spam and maintain site security.

An anonymized string (hash) from your email address may be sent to Gravatar to display profile images. Gravatar’s privacy policy can be found at: https://automattic.com/privacy/. Once approved, your comment and profile picture (if applicable) become publicly visible.

2/ Media

If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors may download images and extract such data.

3/ Contact Forms

When you submit a contact form, we collect the information you provide (such as name, email address, or message content) strictly for customer support and communication purposes. We do not use this information for marketing without your consent.

4/ Cookies

Our website uses cookies to improve user experience. Cookies do not contain sensitive personal information.

  • Comment cookies may store your name, email, and website for one year.

  • Login cookies last two days.

  • Screen preference cookies last one year.

  • “Remember Me” keeps you logged in for two weeks.

  • Editing or publishing content creates a temporary cookie lasting one day.

5/ Embedded Content from Other Websites

Articles may include embedded content (videos, images, etc.). Embedded content behaves as if you visited those external sites directly. Those websites may collect data, use cookies, or track interactions according to their own privacy policies.

SuperBox Device Privacy

When you use SuperBox streaming devices, limited technical information may be collected, including:

  • Network connection status

  • Device performance data

  • Basic usage diagnostics

  • Information you voluntarily provide (such as during setup or support requests)

This data is collected solely to:

  • Ensure normal device operation

  • Improve system stability

  • Provide customer support

  • Maintain service functionality

SuperBox does NOT:

  • Sell user data

  • Trade personal information

  • Share customer data for advertising purposes

  • Intentionally collect sensitive personal information

All device-related data is used only to keep the service running properly, as required for electronic streaming equipment.

Analytics

We may use basic analytics tools to understand website traffic and improve performance. These tools collect anonymized usage data only.

How We Protect Your Data

We take data security seriously and implement industry-standard technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

These measures include, but are not limited to:

  • Secure server infrastructure and encrypted communications

  • Restricted internal access to personal data

  • Regular system monitoring and security updates

  • Firewalls and malware protection

  • Controlled access to operational systems

  • Periodic reviews of data handling practices

We only allow authorized personnel to access personal information, and solely for legitimate business purposes. While no electronic transmission or storage system can be guaranteed to be 100% secure, we continuously work to maintain appropriate safeguards and improve our security practices to protect user data.

Data Breach Procedures

In the unlikely event of a data breach, we will take immediate steps to secure systems and notify affected users where required by law.

Third-Party Data Sources

We do not purchase personal data from third parties.

Automated Decision-Making

SuperBox does not engage in automated profiling or decision-making that produces legal or significant effects on users.

Changes to This Privacy Policy

We may update this SuperBox Privacy Policy periodically. Changes will be posted on this page with a revised date.