Recently, we discovered unauthorized sellers offering fake SuperBox devices. While the fraudulent listings were quickly taken down, the issue of counterfeit products remains a serious concern. Since we have no way of knowing the internal hardware and software quality of these fake boxes, buyers are at high risk of receiving faulty or compromised devices.
How to Identify a Fake SuperBox
Counterfeit SuperBox units often have noticeable differences in packaging and overall build quality. Here’s what to look out for:
Packaging Quality
Authentic SuperBox packaging feels sturdy and well-made. The box is thick, durable, and resistant to minor impacts. When tapped, it makes a solid “thud” sound. It won’t easily dent or deform unless subjected to significant force. In fact, the box is so strong that you could even use it as a headrest without worrying about it losing shape. The corners are well-formed — not too sharp — to ensure user safety. Plus, the packaging offers slight water resistance.
Now, take a look at this fake box: its corners are dented, the material feels flimsy, and the structure is weak. If exposed to moisture, the packaging quickly deteriorates. The surface often looks smudged or dirty.
When opening the box, make sure it contains everything included in an official SuperBox package:
- A TV box (matching the model you purchased)
- A Voice Command Remote Control
- An HDMI Cable
- A Power Supply
- A User Guide
Also, check the quality of the printed materials and the condition of the accessories. We only ship brand-new units — never used or repackaged ones.
Packaging Color
Our genuine SuperBox packaging features a bright, crisp white color with a vibrant blue that matches our official logo. The printed details are sharp and clear. Even under poor lighting conditions, the color remains consistent.
Compare this with fake packaging: the white color looks dull, almost yellowish, and dirty. The blue shade is faded, with a greenish tint, as if the colors were desaturated. The print quality is poor, with blurry or pixelated details.
Software & Hardware Issues
Fake SuperBox devices often have performance problems, such as frequent crashes, software bugs, and hardware malfunctions — sometimes right out of the box. If you notice poor packaging quality, that’s an immediate red flag for potential internal defects.
How to Make Sure You’re Buying a Genuine SuperBox
To protect yourself from counterfeit products, follow these steps:
Verify the Serial Number
All genuine SuperBox devices have a unique serial number that can be verified through our support team. Check your device’s authenticity here: SuperBox Authenticity Check
Buy Only from Authorized Sellers
SuperBox products are exclusively sold through authorized resellers. Before making a purchase, ask the seller for proof that they are an official distributor. Keep in mind that we do not sell directly to consumers — our products are distributed through authorized partners. Any issues related to refunds or exchanges should be handled with the seller before purchasing, as we cannot process returns or exchanges directly. We only provide technical support.
Be Wary of Deals That Seem Too Good to Be True
If a deal looks suspiciously cheap, it probably is. Some counterfeit boxes are sold at unusually low prices to attract buyers, while others may be priced close to the original to trick people into thinking they are real. Stay cautious and do your research before purchasing.
The Consequences of Buying a Counterfeit SuperBox
Purchasing a fake SuperBox can lead to serious problems:
- Defective or Low-Quality Devices – Some counterfeit boxes are old, faulty units that have been repackaged to look new. Expect system crashes, lagging, and frequent software issues.
- No Customer Support – SuperBox only provides support for genuine products. Once you buy from a fake seller, they’ll disappear, leaving you with no help. If you contact us, we won’t be able to assist you with a counterfeit product.
- Potential Security Risks – Some fake boxes may come with pre-installed malware, putting your personal data, payment information, and online security at risk.
Final Reminder: Always Buy Authentic
Fake SuperBox devices not only offer poor performance but also pose security risks. To ensure the best streaming experience and receive full customer support, always purchase from authorized sellers.
If you suspect you’ve purchased a counterfeit SuperBox or have encountered an unauthorized seller, please report it to us – SuperBox Official Website immediately:
Email: [email protected]
Stay safe and enjoy entertainment the right way!
