Where can I access SuperBox chat support?
Use the SuperBox live chat for real-time assistance.
What is the SuperBox customer service phone number?
SuperBox support is available via WhatsApp at +852 9129 9950.
Is SuperBox customer service available 24/7?
Yes, but response times vary depending on queue and whether IT review is needed.
Can SuperBox support help if I bought from a third-party seller?
Yes for technical issues, regardless of where you purchased. For returns or exchanges, contact your original seller directly.
What should I have ready before reaching out?
Your device model, MAC ID, a description of the issue, any error messages, and photos or videos if relevant.
How fast will I get a reply?
The team operates 24/7 but works through requests in order. Some issues need IT review before a response, so response times vary. Email typically takes up to one business day.
