Generally speaking, all SuperBox TV boxes purchased through the authorized SuperBox online store or offline dealer channels will not have device prohibit, even if they are not activated.
The following special situations will lead to device prohibit.
The first is that the dealer or reseller of the box has repeatedly violated the price regulations of SuperBox. In this case, SuperBox will deactivate some of the dealer’s devices to order changes, usually those that have not been sold.
The second situation is that the dealer’s SuperBox box is lost, or payment has not been received, or the customer has applied for a refund but has not returned the box, and then the dealer actively requests to deactivate the device. Please note that these boxes may be sold cheaply as second-hand boxes.
These situations are all related to the requirements or regulations of the dealer or reseller, so when your SuperBox has a device prohibit situation, please contact your seller. If it is due to violation of the price policy, you can ask the seller to apply for a replacement of the mac id of the deactivated device. If it is due to loss or balance payment, you can negotiate with the seller.
In addition, to avoid device prohibit, please be sure to purchase from SuperBox authorized online stores or offline dealers.
Also try to avoid buying second-hand devices from unknown sources.
If it is a gift from a family member or friend, please also make sure that you can track back the seller.
If you really can’t find the seller, you can contact our SuperBox official for support.
