FAQ2021-09-06T14:57:07+08:00
Superbox faq
What is SuperBox?2022-01-18T16:16:57+08:00

SuperBox is an English-based Android TV box for home streaming entertainment. The latest SuperBox S2 Pro has  2GB of RAM and 16GB of storage, utilizes a quad-core ARM Cortex-A53 processor, supports Android 9.0 OS and 2T2R dual-band WiFi. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.

Is SuperBox Legal?2021-07-01T14:11:18+08:00

Yes, SuperBox is a totally legal Android TV box. Watching a stream of movies, TV shows, Sporting events won’t violate U.S. copyright law. You won’t encounter a law issue unless uploading, downloading, or broadcasting content to a large group.

How to become a SuperBox distributor/reseller?2021-05-27T18:44:15+08:00

SuperBox always gives full support to our business partner, to build win-win cooperation with our distributors and resellers in a long term. And your inquiry is always warmly welcome.

You can drop an email at [email protected] with your phone number/WhatsApp number, or contact one of our sales representatives directly, we’ll get back to you within 24 hours.

How to use SuperBox S3 Pro’s Voice Control function?2022-01-05T10:33:08+08:00

After connecting SuperBox S3 Pro’s remote to the box with Bluetooth, you’re able to use the Voice Control function. You can hold the “voice” button and speak below “instructions” to command your TV box.

  1. TV box settings. Speak “Settings” to set up TV box; speak “WiFi” to set up WiFi connection; speak “date” to set up time and date; speak “Display” to set up TV screen display; speak “apps” to enter app store; speak “OTA” for OTA update;
  2. Install and uninstall applications. Speak “download/install/update/upgrade + app name” to download and install the application. Speak “delete/uninstall + app name” to uninstall the applition;
  3. Open/close Apps. Speak application’s name to open it, speak “YouTube” to open the “YouTube” app; speak “Browser” “Chrome” “open Chrome” to open the Chrome app; speak “TV” to watch TV; speak “video” to watch movies, TV series;
  4. Back to Home Screen. Speak “Home” on any screen to return to the Home Screen.
  5. YouTube searching: Open YouTube, press the voice button one time to activate the voice searching function, then long-press the voice button and speak to search anything on YouTube;
  6. TV channel searching: Speak “channel’s name + in TV” to watch the TV channel; speak “channel’s name” while watching to switch to a certain channel;
  7. Movie/TV series searching: Speak “movie’s name + in video” to watch the certain movie, speak “TV series’ name + in video” to watch the certain TV series; speak “movie’s name” in the VOD section to search the movie; speak “director’s name” to search movies made by this director; speak “actor’s name” to search movies with this actor.
How to pair your SuperBox S3 Pro Bluetooth remote to the TV box?2022-03-21T17:33:06+08:00

The SuperBox S3 Pro remote control supports both infrared and Bluetooth, you need to pair it to the box for Voice Control using.

  1. Insert two AAA batteries to the remote control, turn on the SuperBox S3 Pro
  2. Keep the remote and the TV box within paring distance(about within 10 inches)
  3. Press the Voice button on the remote, then press the [OK] and [Return] buttons together until the indicator light flashes for pairing
  4. Press the [OK] button until the red light stop blinking
  5. Click [Settings]-[Remote&Accessories] to check if there’s a “RC-100” device was connected
Can I use voice control on SuperBox S2 Pro with SuperBox S3 Pro’s Bluetooth Remote?2021-12-22T11:09:00+08:00

No, you can’t. Even if you have updated SuperBox S2 Pro to SuperBox S3 pro with upgrade zip files, you’re not able to use the voice function due to S2 Pro’s hardware is not compatible with the S3 Pro system.

Do not believe someone that trying to sell upgrading files for profits.

What is SuperBox S3 Pro and how does it from S2 Pro?2021-11-23T14:29:51+08:00

SuperBox S3 Pro is an evolutionary voice control IPTV box, with its built-in artificial intelligence system and Bluetooth remote control, you can simply speak to the remote to control your TV box, including switch channels, search movies/TV series by name, director, actor. Which can free your hands and make your streaming experience interesting. The S3 Pro also has double the storage to 32GB, has a new weather display on the home screen. And a new hotkey function was been added to the new box.

How to Set Up SuperBox S3 Pro’s Hotkeys Function?2021-12-10T16:16:16+08:00

A new hotkeys function has been added to the SuperBox S3 Pro, which enables the operator to navigate desired applications by just pressing number keys on the remote control. And it’s super easy to set it up.

  1. Click the [FN] button on the home screen;
  2. Click [Add], then select the desired application from downloaded applications to match a number button on your remote;
  3. Press the [MENU] key if you want to remove a hotkey that you’ve set up;
  4. Go back to the home screen, press the Number key to enter the desired application directly.
Do you have a quick setup guide for SuperBox S3 Pro?2021-12-02T16:46:40+08:00

You can check SuperBox YouTube Channel for the SuperBox S3 Pro tutorials,
Or you can view and download the image file

What is SuperBox S2 Pro and how does it different from S1 Pro?2021-05-12T14:36:20+08:00

SuperBox S2 Pro is the next generation of S1 Pro, there are many new features that have been added to this new streaming box.

1. New design for better radiation
2, Dual antenna for better WiFi connection
3. LED clock display
4. Playback function up to 7 days
Do you have a quick setup guideline for SuperBox S2 Pro?2021-03-22T15:59:39+08:00

You can check SuperBox YouTube Channel for the S2 Pro tutorials,

Or you can view and download the image file

SuperBox S2 Pro User Guide-1

SuperBox S2 Pro User Guide-2

SuperBox S2 Pro User Guide-3

Why do I need to check seller’s authentication?2021-12-22T11:05:12+08:00

There are some sellers trying to sell fake or deactivated SuperBox with a much lower price on the market, be sure to check if your reseller is authentic, you can input your seller’s verification code here

Or report unauthorized/irregularities merchant here 

Can you record on SuperBox?2021-06-08T14:54:52+08:00

You don’t need to record TV yourself on SuperBox, the pre-installed Playback app can access TV news and Sports up to the last 7 days directly, you don’t need to worry miss out any big news or events.

How to connect WiFi on SuperBox?2021-11-26T15:41:41+08:00

Click the Setting icon on the home screen, then click Network &Internet. Turn on your WiFi, select your WiFi and input your password.

How to reset parental password with SuperBox S2 Pro?2021-06-04T16:37:30+08:00
  1. Click the Setting icon on the bottom of the home screen.
  2. Click Apps, you will find all Apps you’ve been installed
  3. Select Blue VOD, then click the Clear data option
  4. Then go to the Blue VOD app, you’ll be requested to rest the parental password, and your Blue VOD history and favorites will be removed too.
How to change SuperBox S2 Pro EPG Style?2021-06-23T10:15:50+08:00

1. Press the <OK> button to check the current EPG form
2. Press <MENU> button, click <EPG Style>, then select <Classic EPG>
3. Press the <RETURN> button to exit Blue TV
4. Open Blue TV again, press the <OK> button, you’ll find the EPG form has been changed
5. Same Operation if You Like the <New Style EPG> form

How do I program my SuperBox remote?2021-11-11T15:13:51+08:00

You can use the SuperBox remote to control your TV, which means you don’t need two remotes while watching. At the top of SuperBox remote, you can find there are 4 buttons was outlined with white, so you can use these 4 buttons to control your TV.

  1. Hold the white power button in the outlined area, the button should start to blink, hold it till the red light stay on.
  2. Aim your TV remote to the SuperBox remote, hold the function button on the TV remote that you desire to be programmed(such as the power button).
  3. Hit the same button on the SuperBox remote(hit the power button while you holding the power button on the TV remote), the red light should flash 3 times and remain highlighted if the function is copied.
  4. Just repeat the progress to program other buttons(usually two volumes up, down, and another random button).
  5. The red indicator light will flash 5 times if programming is unsuccessful, then you need to start it again.
  6. When you finished the programming, just hit any buttons outside the white-line to exit the programming mode, the indicator light should turn off.
Do you have a quick setup guideline for SuperBox S1 Pro?2021-04-14T15:13:46+08:00

We’ve created many tutorials about how to set up and tutorials of SuperBox S1 Pro, you can check videos on SuperBox YouTube Channel.

Or you can view and download the image file

SuperBox User Guideline-1

SuperBox User Guideline-2

How to upgrade SuperBox S1, S1 Pro, S1 Plus Apps?2021-04-14T15:06:42+08:00

The Blue Studio is about to disable the first generation of Blue TV and Blue VOD, you need to remove the first generation Apps, then install the second generation Apps for a better user experience.

  1. Click the trash can icon at the bottom of the home screen.
  2. Select the Blue TV icon, press the <OK> button on your remote and confirm to uninstall the Blue TV, the same operation to the Blue VOD app.
  3. Back to the home screen, enter to the <App Store>, select the Blue TV icon with “v2” labeled at the corner, press the <OK> button on your remote to install the newest version of the Blue TV app. The same operation to the Blue VOD app.
What is SuperBOX S1 Plus Limited Edition?2021-04-14T15:14:05+08:00

SuperBOX Limited S1 Plus is the anniversary edition of SuperBox, in comparison with the well-liked SuperBox S1 Pro, it comes with 4GB of RAM, 32GB of storage, and offers impressive 2 years warranty.

How much does a SuperBox cost and where to buy?2022-03-21T17:36:44+08:00

The Manufacturer Recommended Sale Price of the SuperBox S2 Pro is 299$, and you can purchase it from any authorized seller.

Local Shops: Buy from local shops is the most convenient and fastest, you can contact your local Android TV box resellers to ask if they in stock of SuperBox.

Online Stores: You can also buy SuperBox online like eBay stores, Walmart Shops,  independent websites. Most of our distributors charge no shipping fee and offer all support as we do.

Wherever you buy SuperBox from, please be sure your seller was authorized, otherwise, your SuperBox might lose warranty or get locked!

 

For wholesale or interested in becoming a reseller, please feel free to contact one of our sales representatives. Or directly drop an email at [email protected]

What is the warranty policy?2021-02-25T17:09:15+08:00

SuperBox S1 Pro’s warranty period lasts one year.

If there are any problems with your SuperBox Android TV box, please contact your seller or our customer service. In the first, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and you won’t able to fix it, you can send the product to us and we will repair it for free within one year.

If your warranty period gets expired, you can still send the device to us for repair at separate cost. You’re still able to enjoy the service once the device been fixed. During the time of repair, we’ll offer an account to maintain your service.

What is the difference between SuperBOX S1 and SuperBOX S1PRO?2021-04-14T15:14:27+08:00

In terms of hardware: S1 only supports 2.4G network and has 1GB memory; S1PRO supports 6K, 2GB memory, and supports mobile phone remote control.

In terms of content: S1PRO has UK channels. (See the spec for more information )

What to do if my SuperBox remote can’t boot up my SuperBox S2 Pro?2021-06-28T11:59:23+08:00

If your remote can’t boot up the SuperBox S2 Pro, you can get a USB drive to update your S2 Pro to solve the problem.

  1. Go to <https://drive.google.com/file/d/1i9uhnrpkHbf7wY94UHI1m8eAcsQtUTYm/view?usp=sharing> and download the Zip file to your USB drive.
  2. Plug the USB drive in your SuperBox S2 Pro 
  3. Unplug the power cable, then plug it back to turn on the box, open <APPS>, then click <System update>
  4. <Select> the downloaded Zip file from your USB drive 
  5. <Start> upgrading the system
Does SuperBox offers ODM service?2021-02-25T17:07:13+08:00

Yes, SuperBox offers ODM/OEM services to help you customizing IPTV Set-top boxes. With SupeBox years of experience on Android TV Boxes, you get everything covered to build your own brand.

From appearance design, logo, UI, Interface customization, to hardcore PCBA and software compatibility, and even package design. SuperBox takes care of everything for you.

The Minimum Quantity for ODM is 5000pcs, and if you have any question please contact our sales representatives. SuperBox is ready to put all efforts into helping you to grow up your business, and will continue to deliver premium IPTV boxes to customers.

How to upgrade system manually if my SuperBox S1 Pro can’t upgrading automatically?2021-04-14T15:14:38+08:00

Upgrading firmware for S1 PLUS <https://drive.google.com/file/d/1ecHALh7-7eJe6gAabgklgzO4VAuAV0Dn/view?usp=sharing>

or watch the tutorial on Youtube

UPDATED JULY 2020

Does SuperBox Work in my Country?2021-02-25T17:07:41+08:00

– Yes, SuperBOX only needs internet connection, it does not have country restrictions.
– Due to its lightweight design, you can also bring SuperBOX in your travels and plug it in hotel rooms. SuperBOX is a perfect travel companion.

Is a VPN required?2021-05-27T18:29:12+08:00

– VPN services or IP unblocking services are not required to operate SuperBox.

What are the internet speed requirements?2021-02-25T17:09:50+08:00

Our recommended internet speed for operation is 8Mbps for VOD streaming however, for live HD quality streaming you may want speed much higher than that. I would suggest find out what’s your current internet download speed then let us know so we can advise.

How often are the Updates?2021-02-25T17:09:58+08:00

– SuperBox software engineers will release updates from time to time.
– Rest assured that all the need updates and fixed will be released as needed for better customer experience.

Do you have Minimum Order Quantity?2021-02-25T17:10:04+08:00

– Our MOQ is 20 pcs.
– Discounts are applied when you order in bulk.

What are the payment options?2021-02-25T17:10:16+08:00

– We accept TT, Paypal, Western Union payment method.

How long do I have to wait to get the Box after Payment?2021-02-25T17:10:22+08:00

– You can get your box within 3-4 days.
– Buying from authorized local dealers is faster.

What are the delivery options?2021-02-25T17:10:28+08:00

– We can ship the ordered SuperBox by land, air or sea. (DHL, UPS, Fedex, TNT)

Do you have Return Policy?2019-11-07T00:47:57+08:00

– Yes, if your device is defective and you are within your 1 year warranty period, we will either repair or replace your unit free of charge.