From time to time, we receive feedback from customers who have purchased SuperBox units from platforms like Amazon, eBay, Best Buy, etc. Unfortunately, some buyers report that after making a purchase, the seller disappears, the store link is gone, and they are left with a defective or even counterfeit SuperBox without anyone to contact for support. While we deeply regret these situations, there is little we can do to help when the buyer lacks clear information about the seller.
To help you avoid falling into such traps, we’ve created the latest, most thorough 2025 guide to check SuperBox authenticity before making a purchase.
Check SuperBox Authenticity: Verify Seller Authorization
Before purchasing from anyone, we strongly encourage you to check if they are an authorized seller. For each official seller, we provide an authorization certificate that includes:
- Seller’s Name
- Store Website (if any)
- Certificate Expiry Date
- Authorization Code
You should always ask the seller to provide this certificate. Here’s how you can check SuperBox authenticity:
- Visit our official SuperBox website.
- On the homepage, find the “Verification” section.
- Click on it, and you will see two options for verification. Scroll down to the second option, which is the SuperBox Authorize Info Query.
Verification Section on SuperBox Official Website
In the first line, enter the authorization code found in the seller’s certificate. Make sure to input it correctly. In the second line, input the verification code (to confirm you’re not a bot) from the captcha box.
Once done, click on Inquire Now. If the seller is authorized, the result will show Normal Authorization, along with their certificate image. If they are not authorized, the result will show Not Authorized.
Additionally, besides checking the authorization code, you can also check previous customer feedback about the seller to see if they are trustworthy. Be sure to ask about their after-sales policy as well. If possible, visit the seller in person, inspect the product, and test it before deciding to buy.
Check SuperBox Warranty and Device Information
In the same Verification section, you’ll find the SuperBox Device Info Query option. This allows you to check important details about your device, such as:
- MAC Address (each SuperBox has a unique MAC address for management)
- Activation Date
- Warranty Expiry Date (our warranty is one year from the activation date of the device)
To find the MAC Address, look on the product box, on the underside of the box, or directly on the box’s screen (usually in the lower-right corner).
If your warranty period has expired, don’t worry! You can still enjoy SuperBox services. Even if your device breaks and needs to be sent for repair, we only charge for the repair itself. Here’s how to check your SuperBox warranty and device details:
- Enter the MAC Address in the first line.
- In the second line, enter the Verification Code.
- Click Search.
You’ll then see all the details related to your SuperBox device on the screen.
We’ve broken down the features of each version and highlighted the most recommended model for 2025. Before placing your order, feel free to compare SuperBox models to find the one that best fits your needs.
Risks When Purchasing from Unverified Sellers
As mentioned in previous articles, many people resell used SuperBox devices online. During the course of use, some of these boxes may have developed issues, but scammers often reset and repackage them as “new” to resell them to others. What’s even worse is that not only are faulty devices being sold, but there have also been reports of Fake SuperBox being sold on the market. This is a significant concern.
We do not offer return or refund policies for individual consumers as we do not sell directly to end users. Therefore, when you purchase a SuperBox device, you must contact the seller to inquire if they offer any exchange or refund options. Each seller has different policies.
In our opinion, electronic products can sometimes have defects, so it is essential to choose a reliable and authorized seller to avoid potential issues with counterfeit or defective products. Be sure to check SuperBox authenticity before purchasing to ensure you are getting an authentic product.
Report Counterfeit SuperBox Devices
How to report counterfeit SuperBox devices? If you have purchased a SuperBox device from an unverified source, you can report it to us through the form below or via email at [email protected]. We take reports of counterfeit products seriously and aim to ensure that our customers receive authentic SuperBox devices.
In case you’ve already purchased a SuperBox from an unverified source and are experiencing problems, we encourage you to read our detailed guide on how to resolve common SuperBox issues. It provides useful steps and support resources for handling problems related to counterfeit or faulty devices.
For bulk purchases, we strongly recommend using our official website to ensure top-tier support and service. Please leave your messages in the form below:
